Medical Practice Management Books, Journals and Articles for Physicians, Practice Administrators and Doctors' Office Managers

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Communicate the Right Way

Communicate the Right Way

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by Judy Capko

How we communicate and the things we say are critical to our success and can make the difference between satisfied patients and those that feel undue frustration. It can also reduce stress in the office and help staff enjoy their jobs more. If your staff is bogged down with disgruntled patients or you are experiencing deterioration in patients’ attitudes, it’s time to take a look at the level of communication and service you are providing.