Medical Practice Management Books, Journals and Articles for Physicians, Practice Administrators and Doctors' Office Managers

Search Store: 
Five-star Lessons Learned: Move Up the Curve in Today's Environment

Five-star Lessons Learned: Move Up the Curve in Today's Environment


 $24.00
Add to Cart

James W Saxton Esq and Maggie M Finkelstein
For years, the authors of this article have been proponents of physician practices incorporating a “five-star service excellence� program into their culture. Traditionally, data have shown the importance of a five-star service culture in employee satisfaction, patient satisfaction, and liability risk reduction. However, now it is more important than ever.