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Development of a Patient Satisfaction Survey for Outpatient Care: A Brief Report

Development of a Patient Satisfaction Survey for Outpatient Care: A Brief Report


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by Aerlyn G. Dawn, Paul P. Lee, Tara Hall-Stone, and William Gable

Patient satisfaction has become a significant component of health care outcomes and an increasingly important component of quality assessment. Selecting the appropriate methods to measure patient satisfaction is a critical challenge for health care managers; yet, there is limited knowledge of the methods used to develop patient satisfaction instruments.