Medical Practice Management Books, Journals and Articles for Physicians, Practice Administrators and Doctors' Office Managers

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Practice Makes Perfect An Rx for Healthy Customer Service

Practice Makes Perfect An Rx for Healthy Customer Service


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What do your patients really think of your practice? It’s not just your name on the sign—it’s your reputation on the line. But depending on your specialty, you may personally spend from just a few minutes to a few hours with each of your patients—a mere fraction of the time they will spend on site at your facility and interacting with your staff.