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Implementing Patient Satisfaction Survey Findings into a Customer Service Action Plan

Implementing Patient Satisfaction Survey Findings into a Customer Service Action Plan


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by Meryl D. Luallin
Patient satisfaction surveys have become popular gauges of practice efficiency and are among the markers used by third-party payers to measure health-care quality. Although surveys may yield valuable information for providers to improve their services, these results most often are assigned a low priority and not applied in actual practice.