Cure your practice’s “chronic crisis management” syndrome!
Do constant disruptions, priority shifts, scheduling nightmares, rising costs, coding errors, reimbursement hassles and spiking workloads have everyone in your medical practice working harder — yet accomplishing less? Take back control! In her newest book, nationally recognized healthcare consultant Judy Capko reveals simple, affordable and amazingly effective time management secrets for improving the patient experience, empowering staff, creating a smoother, more successful practice … and enjoying a more satisfying personal life, too.
- Practical, proven time management strategies drawn from successful large, small, and major academic faculty practices nationwide
- A win-win focus on quickly defusing conflicts, clearing hurdles and building confidence to create lasting rewards for physicians, practice managers, staff, and patients
- Ready-to-use tools, including checklists, grids, comparison charts, efficiency-boosting office floor plans, suggestions for patient pre-visit forms and more
- Real-world examples of where — and why — time management problems arise in medical practices (including a tactic commonly used to curtail staff’s personal use of phones and the Internet that can actually cost a practice $20,000 in lost productivity)
- “Take Time” tips that follow up each chapter with specific action items
Table of ContentsChapter 1: Are You Being Sabotaged
How to “audit” your practice — and habits — to lower stress and raise performance.
Chapter 2: Can We Talk?
How to use good communications to get more done … more easily!
Chapter 3: Those Maddening Phones
How to give systems and people more control over calls, call-backs, and “virtual patients.”
Chapter 4: The Sensible Schedule
How to stay on time, manage workload, and minimize the impact of missed appointments.
Chapter 5: Get It Right!
How to improve quality, eliminate steps, and position your practice for Pay 4 Performance.
Chapter 6: Make The Most Of Staff
How to empower staff, defuse conflicts, fast-track learning and create a can-do culture.
Chapter 7: Virtually Yours
How to use Internet and mobile technologies to streamline everything from patient exams to communicating inside the practice.
Chapter 8: Your Partner - The Patient
How to use practice tools, people skills and technology to turn patients into true partners.
Chapter 9: Mine The Business
How to build a better practice by using business intelligence, benchmarks, and dashboards to improve focus and decision-making.
Chapter 10: Get Back Your Life
How to balance demands and set healthy boundaries that keep you from becoming stressed, exhausted, and a workaholic
Chapter 11: From This Day Forward
How to use new-found control at work as a springboard for greater personal freedom to pursue passions and make a difference.
Judy Capko is a nationally recognized healthcare consultant, speaker and author of the popular book Secrets of the Best-Run Practices (Greenbranch Publishing) whose innovative, energetic approach to organizational management and strategic planning has helped hundreds of medical practices maximize resources, build patient-centered strategies, and motivate — and value — staff’s contribution.
Judy, as always, has very practical and useful tips. I have recommended this book to many others who have thanked me more than once for what they have learned. I do some seminar work and often refer to suggestions made in this book to pass along to those who attend my sessions. Highly recommend that you get this book and read it immediately - a way to save time, keep focus, and then keep it handy as a reference as we always slip back into doing things that we used to do instead of making positive changes as suggested in this great book.
5.0 out of 5 stars Work less and gain more
Ms Capko has a way of making you find ways to successfully use your time and ease the work load, as time is used correctly and simplifies office stress and procedures. Wasted time is money and makes for turmoil as a good management program is not in place. This book offers suggestions and guidance to correct mismanaged time and tasks Very good read
5.0 out of 5 stars Practical Guide
By Roger E.
I'm always looking for practical means to increase efficiency, profitability and patient satisfaction. I found several here, presented in an especially straightforward manner, which is important because we're very busy. It's a great staff resource.
5.0 out of 5 stars Worth Your Time.
By M. Marshall
Ms. Capko provides a reflective approach to examine how the reader values their own time and discusses various scenarios that are so common in the medical office. She reminds us that the physician's time is one of the most valuable assets in the practice and how we use it will make a powerful difference in managing costs and improving patient service. Throughout the book we are provided with windows of opportunity to reduce processes that will result in substantial cost savings; including real life suggestions on how we can make far better use of technology to make the practice function better and improve patient service, while saving time. This book is one that can be read and re-read to keep physicians and managers on track with improving overall efficiency and profitability.
4.0 out of 5 stars Great ideas to manage time better
By J Bence, MD
This book is spot on for helping physicians and administrators manage time better and provides both insight and recommendations on how to avoid those annoying time traps.