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Perfecting Front Office Performance: Techniques for Excellence

Perfecting Front Office Performance: Techniques for Excellence


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Perfecting Front Office Performance: Techniques for Excellence in Patient Service, Work flow and Collections

Speaker: Elizabeth Woodcock, MBA, FACMPE, CPC

BONUS! This program has the prior approval of the American Academy of Professional Coders (AAPC) for 1.5 continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

Collections aren’t just a job for the billing office. And nurturing patient loyalty isn’t just the job of the physician. Everyone in patient flow chain – including the front office staff – has a role to play in patient service, work flow and collections. In this entertaining-but-illuminating session, Elizabeth Woodcock brings a wealth of wisdom, tips and tools that will help front office staff improve time-of-service collections, optimize work flow and nurture patient loyalty. Whether the job is "perfect" appointment reminder calls, flawless patient registrations, or impeccable management of each patient’s wait, your front office staff has a lot to offer.

This session will enlighten and empower you in:

  • Proven techniques to manage incoming telephone calls;
  • Top-notch reception and welcoming of every patient;
  • Optimal time-of-service collections;
  • Seamless management of patients’ wait times;
  • Picture-perfect handling of appointment scheduling; and
  • Peak performance in service quality.


In this audio conference, you’ll learn what case-studies, research and a wealth of professional experience has to say about how to perfect front office performance. Plus, you’ll get take-aways including a job interview guide for front office staff, a mystery patient survey template and sample time-of-service collections scripts. The question isn’t, ‘should I register for this audio conference?’ but, rather, ‘how can I afford not to use these ideas in my practice?’

Meet Our Expert Speaker:

Elizabeth Woodcock, MBA, FACMPE, CPC

Atlanta-based Elizabeth Woodcock is a professional speaker, trainer and author specializing in medical practice management. Elizabeth has focused on medical practice operations and revenue cycle management for nearly 20 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150,000 physicians and managers. In addition to her popular email newsletters, she has authored seven best-selling practice management books, and published dozens of articles in national healthcare management journals. Elizabeth is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts degree from Duke University, Elizabeth completed a Master of Business Administration in healthcare management from The Wharton School of Business of the University of Pennsylvania.

Moderator: Nancy Collins, Publisher of The Journal of Medical Practice Management®

Greenbranch Publishing audio conferences and webinars are available at quantity discounts for use in training and education. Unauthorized distribution of the editorial content of Greenbranch Publishing conferences, either live or in recorded format, is expressly prohibited. For more information on sponsorship of conferences, quantity discounts, or to apply to Greenbranch as a reseller, please call (800) 933-3711 or info@greenbranch.com.