Sensible Scheduling Techniques that Improve the Bottom-line: Proven Strategies to Help Your Medical Practice
Speaker: Judy Capko
It all begins with the appointment schedule. Physicians, staff members, and patients all feel the results of an unmanaged appointment schedule. Frustration and stress level mounts. Patients become more insistent and sometimes indignant.
This no-nonsense program by Judy Capko, author of the book, Secrets of the Best-Run Practices, will give medical professionals and practice managers valuable tools to evaluate your current appointment schedule and to tease out what is working – and more importantly, what is not working.
Of course you understand the implications a poorly planned appointment schedule – wasted time, revenue left on the table, fragmented workflow, staff members’ stress, increasingly important patient satisfaction. But do you understand that adjustments in the appointment schedule are proven and surefire ways to decrease staff frustration, improve the working conditions in the practice and increase revenue through higher productivity and efficiency?
Please give us the opportunity to show you how to do this!
We will provide strategies for you in how your team can tweak your existing schedule, put together a more realistic schedule, and collaborate with the physicians and non-clinical members to make the commitment to shift away from the way you currently schedule. We will teach you a new way to think about your appointment schedule. Remember, managing the appointment schedule will help you manage the day.
As a bonus, we will also cover the concept of group appointments – so you can smartly assess whether they are an option for your practice.
You will discover options for customizing your appointment scheduling system and applying tools and techniques that improve efficiency and profitability.
Join us to learn the following:
- Easy ways to rate your existing scheduling system’s performance
- How to pinpoint those key elements waiting to sabotage your appointment schedule
- Solve your scheduling dilemmas and meet patient demands
- Master the appointment schedule; stay on time with our secret strategies
- Demonstrate how you can design a realistic scheduling template
- Discover the value of group visits and find out if they are right for your practice
This seminar is important because:
- Identifying the root cause of a mismanaged schedule can result in solutions that work, reducing chaos, improving customer service and increasing the bottom-line.
- Medical practices struggle with staying on time
- Scheduling plays an important role in keeping patients happy
- A poorly managed schedule results in lost productivity
- Managing the appointment schedule helps manage the day!
Meet Our Expert Speaker:
Judy Capko is the founder of Capko & Company and author of the popular book "Secrets of the Best-Run Practices," by Greenbranch Publishing. Judy has specialized in medical practice operations and marketing for more than 20 years, and is a certified risk management specialist. Her emphasis is on building patient-centered strategies and valuing staff's contribution. Beyond this, she focuses on maximizing resources, resulting in improved operational and financial performance. Thousands of physicians and administrators have benefited from her advice and innovative, energetic approach to organizational management and strategic planning. Judy has gained national recognition in her field, working with both small and large practices, as well as major academic faculty practices from coast to coast.
Judy is a popular speaker for major healthcare conferences such as MGMA, national specialty associations, healthcare systems, regional medical societies and healthcare executive summits. She has been interviewed by and published in over 30 prestigious national medical journals including American Medical News, Dermatology Times, Family Practice Management, Group Practice Journal, Medical Economics, Ophthalmology Times, Orthopedics Today, Physicians Advisory, Physicians Practice, Private Practice Success, The Journal of Medical Practice Management and Urology Times.
Moderator: Nancy Collins, Publisher of The Journal of Medical Practice Management®
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