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How To Motivate Your Staff To Provide 5-Star Service (Using Mostly Non-Monetary Techniques)

How To Motivate Your Staff To Provide 5-Star Service (Using Mostly Non-Monetary Techniques)


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by Neil Baum

The success of any medical practice, regardless of size or location, begins and ends with the staff members. From the receptionist on the front lines, to the coding specialist behind the scenes, to the caregivers in between, every staff member has a powerful influence on the success of a medical practice. A well motivated, excited, and enthusiastic staff is the key to a productive and enjoyable practice.

In this 90-minute audio conference, Neil Baum, MD, offers his best strategies for developing a team of employees who are committed to the health and well-being of the patients and the practice. His no-nonsense advice is supported by field-tested examples and he will discuss techniques for motivating and empowering your staff, thus ensuring your continued success. Incorporated into the talk are suggestions that can be easily implemented into any practice! Your staff and your patients will appreciate your attendance at this program!

Listen to learn the following:
  • Why it is crucial to have staff in a " "motivated" " mode.
  • How staff motivation affects professional image, referrals, growth and profitability of a practice
  • How to create an effective mission statement
  • Suggestions for conducting staff meetings and periodic performance reviews
  • Top 10 non-monetary motivators
  • How to have fun and still provide outstanding care of the patients
  • Finding the match made in heaven --hiring the right people for your practice
  • No matter how talented and wonderful a physician is, the employees in the office can make or break a practice. This program will benefit the seasoned administrator, the new office manager, and the doctor in their collective quest for a positive working environment and stellar patient care.

    Neil H. Baum, M.D. is Associate Clinical Professor of Urology at Tulane Medical School and Louisiana State University Medical School, both in New Orleans, LA. He is also on the medical staff at Touro Infirmary and Memorial Medical Center, both in New Orleans. Dr. Baum is the author of the best-selling books, " "Marketing Your Clinical Practice, Third Edition, " " " "Take Charge of Your Medical Practice: Before Someone Else Does It for You, " " and " "Disaster Planning for the Clinical Practice." "

    He speaks regularly on strategies for marketing the medical practice. Dr. Baum has served as a member of the editorial boards of The Journal of Medical Practice Management, Postgraduate Medicine, Medical Aspects of Human Sexuality, Options in Medicine, Clinical Geriatrics, and other periodicals. He has co-authored six books and has presented more than 150 presentations at medical meetings and symposia, both on clinical topics and medical practice management topics.