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Innovative Staffing for the Medical Practice

Innovative Staffing for the Medical Practice


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Deborah Walker Keegan, PhD

Does your medical practice have the right staff doing the right things? Have you made the appropriate changes to your staffing model due to electronic health records? Staff are the infrastructure and support for physician productivity and practice profitability and they are instrumental in assisting physicians to provide quality patient care.

We need to staff correctly -- too many staff and we have high staff costs and employees with too much time on their hands; too little staff and we have increased business risk with staff performing " "out of class" " (for example, a medical assistant starts to resemble a licensed nurse and at the other extreme, a nurse practitioner starts to resemble a medical assistant) and work falling through the cracks. It is important to have the right number and skill mix of staff doing the right things to optimize both the clinical practice of medicine and the business practice of medicine.

Listen to this session to:
  • Learn innovative staffing models in use in today's high performing medical practices;
  • Create optimal staffing strategies for the telephones, patient check-in and check-out and visit support;
  • Change your staffing model to fully leverage electronic health records;
  • Revise your staffing model to meet changes in healthcare reimbursement;
  • Innovate your delivery system and staffing model for virtual medicine and mobilehealth; and
  • Design a flexible staffing model to manage fluctuating work levels and meet high peak demand.
  • Meet Our Expert Speaker

    Deborah Walker Keegan is a nationally recognized consultant, keynote speaker, and author. She is President of Medical Practice Dimensions, Inc. and a Principal with Woodcock & Walker Consulting. With more than 25 years of experience, she helps health care organizations improve medical practice operations, enhance productivity, and align physician compensation systems. She has co-authored four best-selling books: one on staffing, two on physician billing, and one on physician compensation and her new book -- Innovative Staffing for the Medical Practice is due out this Spring. Dr. Keegan earned her PhD at the Peter F. Drucker Graduate School of Management, her MBA from UCLA, and she is a Fellow of the American College of Medical Practice Executives.

    Moderator: Nancy Collins, Publisher of The Journal of Medical Practice Management®