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Time-of-Service Collections:
Your Road Map to Collect 100% of Payments Every Day

Time-of-Service Collections: Your Road Map to Collect 100% of Payments Every Day


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Elizabeth Woodcock, MBA, FACMPE, CPC

Give your time-of-service collections an octane boost.


The turbulent economy has changed the dynamics of billing and collections in every medical practice across the country. Give your practice's bottom line the boost it needs! Join speaker, trainer and author Elizabeth Woodcock for this 90-minute educational session, jam-packed with practical advice to improve your practice's time-of-service collections in your practice. With more insured patients owning higher deductibles, copayments and coinsurance amounts these days, you simply can't afford to let patients walk out the door without paying. Don't let patient balances from insured patients -- and those who have no insurance -- cause your accounts receivables to balloon. Using her rich experience in medical practice consulting and training, Elizabeth will share her proven approaches. Learn how to inspire your staff and update your practice's protocols so you can achieve the goal of collecting 100 percent of patient time-of-service payments every day.

Devote 90-minutes of your time to learn:

  • Define standards for training front office and appointment scheduling staff so they know how to establish payment expectations with patients and follow through by using effective time-of-service collection techniques when patients receive services.
  • Identify gaps and delays in your time-of-service collections process so balances are collected faster and, more importantly, fewer patients owe post-visit balances that could have been paid at or before their office visit.
  • Outline practical, effective protocols to better assure that your practice's providers get the payments they are owed by patients for services rendered at the time of service.
  • Create strategies to solve your most persistent time-of-service collections problems, such as offering realistic payment plans to patients who cannot pay in full and extending appropriate discounts to uninsured patients who pay at the time of service.
  • You'll come away from this 90 minute education session armed with Elizabeth's array of tools you can use to improve time-of-service collections -- and boost your practice's bottom line.

    Meet Our Expert Speaker Elizabeth Woodcock, MBA, FACMPE, CPC

    Atlanta-based Elizabeth Woodcock is a professional speaker, trainer and author specializing in medical practice management. Elizabeth has focused on medical practice operations and revenue cycle management for nearly 20 years. Combining innovation and analysis to teach practice operations, she has delivered presentations at regional and national conferences to more than 150, 000 physicians and managers. In addition to her popular email newsletters, she has authored seven best-selling practice management books, and published dozens of articles in national healthcare management journals. Elizabeth is a Fellow in the American College of Medical Practice Executives and a Certified Professional Coder. In addition to a Bachelor of Arts degree from Duke University, Elizabeth completed a Master of Business Administration in healthcare management from The Wharton School of Business of the University of Pennsylvania.

    Moderator: Nancy Collins, Publisher of The Journal of Medical Practice Management®