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Patient Communications: The Statement Cycle Enhancing Cash at Lowest Cost

Patient Communications: The Statement Cycle Enhancing Cash at Lowest Cost


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by Tom Hajny
The challenge with collecting patient balances is trying to manage high-volume, small-balance accounts without it costing an arm and a leg. It is just not economically feasible to have staff intervene on account balances of $25. The cost of trying to collect such a small balance is identical to that for a $250 balance?and, unless you have an unlimited budget, you need to allocate staff resources on the biggest-dollar payback. Having your staff run around trying to collect low-balance accounts will cost more than you collect.