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Patient Flow and the Revenue Cycle

Patient Flow and the Revenue Cycle


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by Tom Hajny
Patient flow is as critical to the revenue cycle as it is to the efficient delivery of clinical care. In fact, it is part and parcel of the entire package of effective and efficient clinical care, customer service, staff and physician productivity, practice cost, and cash flow. The purpose of linking patient flow and the revenue cycle is to collect or have a payment arrangement in place for all patients, lowering bad debt, accelerating billing, and enhancing customer service while supporting patient care.