by Patricia C. McKinnon, R.N., M.S.N., C.C.S., C.P.C., C.C.P., C.C.S.-P.
Enhancing your staff's productivity is one of the major goals of every office manager; however, it isn't easy. With today's declining reimbursements, you may not be able to replace staff when they leave or pay them as much as you would like. The understaffing that results can make it even harder to get your staff to do its best. Staff exhaustion and overwork take their toll. In the search for good performance, you will find that positive reinforcement is a powerful tool to help staff members do the best work they can.