Medical Practice Management Books, Journals and Articles for Physicians, Practice Administrators and Doctors' Office Managers

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Get Personal with Customer Service

Get Personal with Customer Service


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by Judy Capko

Physicians who fear loss of professionalism set a tone for the office that can sometimes separate doctors and staff from patients and create a feeling of aloofness. Patients concerned about their health and feeling a loss of control can interpret this as not caring. It’s time to get personal with customer service and make your patients feel important!