Medical Practice Management Books, Journals and Articles for Physicians, Practice Administrators and Doctors' Office Managers

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The Mystery Patient: What She Expects Is No Mystery

The Mystery Patient: What She Expects Is No Mystery


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There are times when my role as a practice management consultant takes an occasional twist, including performing “mystery patient� visits to medical practices. It’s an opportunity for physicians and staff to get an objective opinion of how well they are doing in meeting the patients’ needs.