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Coaching the Patient-Physician Relationship: A Successful Approach to Lower Healthcare Costs with Improved Medical Outcomes

Coaching the Patient-Physician Relationship: A Successful Approach to Lower Healthcare Costs with Improved Medical Outcomes


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Michael G. Cassatly, DMD
In the 1990s, managed care became the model for healthcare delivery in the United States with the goals of delivering healthcare to a greater number of patients at reduced costs. Although the goals were laudable, the increased number of patients receiving healthcare has resulted in less time per encounter, thereby weakening the patient-physician relationship. In this article, professional coaching skills are presented that show how to regain the quality of the physician-patient relationship. This improved rapport will result in more successful patient outcomes and reduced healthcare costs.