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E-mail: A Realistic Conduit for Patient-Doctor Communications?

E-mail: A Realistic Conduit for Patient-Doctor Communications?


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by Bryan Bergeron, MD
This article explores the potential of E-mail as a medium of patient-physician communication. It introduces control tactics that physicians can consider to increase the efficiency of the medium. These include pre-qualifying the patients receiving the physician?s E-mail address, establishing a code for high-risk patients, responding to E-mail only during ?down time, ? using response templates, offloading standard questions, establishing a quota, and establishing user expectations.