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Computerized Telephone Reminder System Facilitates

Computerized Telephone Reminder System Facilitates


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by Marti S. Lythgoe
Using computer telephony integration (CTI) technology to automate wellness and recall messages makes possible a cost-effective, consistent program of personalized reminders. This technology allows a medical practice to generate revenue from patients overdue for an appointment, to promote wellness through regular checkups or education programs, and to improve patient satisfaction with services.