Medical Practice Management Books, Journals and Articles for Physicians, Practice Administrators and Doctors' Office Managers

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Five Benefits of Call Recording for Medical Practices

Five Benefits of Call Recording for Medical Practices


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Roland Murphy
In many cases, patient and payment information exchanged via telephone is logged with little more than a note typed or written in the patient file. This leads to “he said/she said� disagreements with regard to patient service, consultations, and coding; reduced payments from insurance providers; incomplete patient records; liability exposure; and a host of other problems. In this article, call recording professional Roland Murphy explains how a call recording solution can fill the gaps in documentation, increase practice revenues, and improve patient care without excessive investment costs and while protecting patient confidentiality.